KURNIAWAN, Taufiq; AGUST, Satria; ARUM SARI, Valentina Dyah; LESTARI, Titi; LATUNI, Glenie. English as a lingua franca in tourism: A case-based analysis of communication breakdowns and service recovery in tourist encounters. Journal of International Students, [S. l.], v. 16, n. 15, p. 219–238, 2026. DOI: 10.32674/mmx62g18. Disponível em: https://mail.ojed.org/jis/article/view/9901. Acesso em: 18 jun. 2026.