Kurniawan T, Agust S, Arum Sari VD, Lestari T, Latuni G. English as a lingua franca in tourism: A case-based analysis of communication breakdowns and service recovery in tourist encounters. jis [Internet]. 2026 Jun. 15 [cited 2026 Jun. 18];16(15):219-38. Available from: https://mail.ojed.org/jis/article/view/9901